to Knife-Hobby
Что с вашими застрявшими 200 уе.
Из моей последней переписки с Jacky Hu.
05/06/2014 1:26 am Jacky Hu
Let us explain the root causes of this phenomenon:
1) The Overall situation is not optimistic:
Knives recently been control in very strictly,you might hear that, Many Chinese people been killed by Knives, and the Knives factory in China are almost lives in a same city. during this year, knife
are not safe to ship, Police coming,Improve the security level, World Custom become strict too, Shipping company,Paypal Company, all of them will stop or ban knives, as it might been look as "Weapon",it is a high risk business type as you know,The most problem is from the large size knives or one hand opening Knives, it's the reason why we bring more small size SRM Knife, but stop to sell big Ganzo and Enlan Knives,The most strictly country is in China,UK,Belarus,Canada,Australia,and now Russia become strict too,
2) Russia have a poor delivery service,DHL,TNT,UPS,FEDEX can not reach to a personal address.so we can only choose the Russia Postal, but this is not stable shipment.in other words,it is not a safe shipment as poor shipment type. we have to find a better shipment way from China to Russia in future.
3) Chinese Knife vendor fighting together,few years ago,SRM,ENLAN,GANZO,are not so popular, but now, they become very popular,and many Knives vendors join this market,and fighting price together, kill Profit each other, bring a low price,everyone want a cheap price, but you might don't know, a low price = poor service, it will become Positive and negative service, because Knife vendor can not make money,but have to accept big risk.like the Drugs or guns,if they can not make lot money,but still need to accept high risk of die or been catch by police, how they can do this business ?
i tell this story,just hope you understanding in this suitation,it is not all our fault at all, just because the situation is change,the marketing is change, the vendors is fighting together. price change to lower and lower, service become poor and poor.
It is not means we would not refund money if goods lost, i just hope you can understanding the story,
in this case, we can not guarantee it is 100% safe, here is the solutions:
a ) we would refund 1/2 of the amount except some lose from freight and Handing,in the case goods lost,can not return to vendor address
b) we would refund 2/3 of the amount except some lose from freight and Handing,in the case goods not lost but already return to vendor address
c) we would refund 100% of the amount,in the case customer already pay 10% extra cost as the insurance when they place an order.
i hope you can understanding clealy in what we talk,and be friendly communication with us,thanks !
05/12/2014 1:30 am
You wrote many words. Why the 17th track speaks
Origin Country - Hong Kong:Tracking Consuming:1466 Millisecond
2014-03-06 00:00, The item ( RT197129147HK ) was tendered for delivery on 6-Mar-2014 without success because it was unclaimed. The item was returned to sender.
Give the answer. Did you received goods back. If you didn't receive goods back why you don't ask mail Gonkkonk. Unknown attributes means you issued a parcel incorrectly. In other case I agree with your arguments. My fault - I didn't declare debate in time.
05/12/2014 1:46 am
5. We do not promise the delivery time: Post strikes, accidents, Bad weather, earthquakes or volcanic, even blocked/stop in Customs clearance,there is so many accidents happens in any random time,and we can not 100% confirm a package will be arrive on expected time,so pls understand,if we told you 7days in delivery,somtimes,it might delay in a month,in this case,pls make sure you will not submit a dispute.
There is no reason - unknown attributes.
On your site there is no information on additional insurance of parcels. I satisfied purchase terms of the contract. I paid for goods and didn't receive it. You badly do business.
05/12/2014 1:48 am
I lose 35 dollars. You lose reputation.
